We value what you think about our services.

We encourage you to tell us about any feedback, complaints or recommendations for improvements you may have.

Call Us
13 10 99
Submit Online
Complete an online form
Email Us
quality@torrentshealth.com.au
Speak to a staff member
You can talk to our staff in person
Write to Us
Find your local office here

What happens next?

We will acknowledge your feedback promptly.

Your feedback will be managed with respect, sensitivity and confidentiality. We only use your information for the reason it was collected - see our Privacy Policy for more information.

If your feedback is a complaint, we will investigate with a view to establishing what action we can take to achieve a suitable outcome.

We will notify you of any action if you have chosen for us to do so.

Please note, we will act upon anonymous feedback, so far as is practicable, based on the information you have provided to us. Without your details, we cannot contact you for more details or update you on the outcome of your feedback. If you would prefer to speak to someone confidentially, please call 13 10 99.

Other options for submitting feedback

We encourage you to contact us with any feedback in the first instance. If you are unsastisfied with the action we have taken in response to your feedback, you can contact the following:

NDIS Quality and Safeguards Commission
www.ndis.gov.au
Aged Care Quality and Safety Commission
www.agedcarequality.gov.au
Commonwealth Ombudsman
www.ombudsman.gov.au
Human Rights Commission
www.humanrights.gov.au
National Disability Advocacy Program
www.dss.gov.au
National Aged Care Advocacy Program
www.health.gov.au